About Us
Pioneering satellite radio support since 2010 - Your complete solution for uninterrupted audio entertainment
Our Story
SatelliteRadioAssist was born from a simple realization in 2010 - while satellite radio technology was revolutionizing audio entertainment, customers needed dedicated technical support to fully enjoy this innovation. Our founder, Michael Anderson, a former satellite radio engineer, noticed recurring technical challenges that left many subscribers frustrated. What began as a small team of five radio enthusiasts operating from a modest office in Chicago has blossomed into the nation's most trusted satellite radio support service.
The Early Years
In our first three years, we focused exclusively on technical support for commercial satellite radio users - trucking companies, maritime operators, and aviation services. This niche focus allowed us to develop deep expertise in complex installation scenarios and specialized equipment. By 2013, we had supported over 500 commercial fleets and 3,000+ individual users, developing proprietary troubleshooting protocols that reduced average resolution time by 40%.
Expanding Our Reach
Recognizing the growing consumer market, we launched residential support services in 2014. Our timing coincided with the satellite radio boom, as major automakers began including receivers as standard equipment. We invested heavily in training programs, developing what is now considered the industry's gold standard certification for satellite radio technicians. Today, every member of our support team completes 240 hours of training before handling their first call.
Our Milestones
- • 2010: Founded in Chicago with 5 employees
- • 2014: Launched residential support division
- • 2017: Reached 100,000 supported customers
- • 2020: Expanded to three U.S. support centers
- • 2023: Celebrated 500,000 successful support cases
Our Philosophy
At SatelliteRadioAssist, we believe technology should serve people, not frustrate them. This principle guides every interaction:
- → Listen First: We start every call by fully understanding your situation
- → Educate Always: We explain solutions so you understand your system better
- → Go Beyond: Standard solutions first, then creative alternatives when needed
This approach has earned us a 97% customer satisfaction rating and numerous industry awards, including the Satellite Radio World "Best Support Service" recognition for five consecutive years (2018-2023).
Our Services
24/7 Technical Support
Round-the-clock assistance for installation, troubleshooting, signal optimization, and technical guidance across all major satellite radio platforms.
Account Management
Subscription management, billing resolution, package upgrades/downgrades, and multi-radio account synchronization.
Equipment Support
Expert advice on receivers, antennas, car kits, and home systems including compatibility analysis and performance optimization.
Why Choose Us
Industry-Leading Expertise
Our team averages 10+ years in satellite radio technology, with regular training on new equipment and software updates.
Proven Resolution Rates
92% first-call resolution rate with average call duration under 8 minutes for common issues.
U.S. Based Support
All support representatives located in our American call centers with native English/Spanish speakers.
Experience the SatelliteRadioAssist Difference
Join over 500,000 satisfied customers who trust us for their satellite radio support needs.