Frequently Asked Questions

Our support team can help you reset your password immediately. We offer two convenient options:

1. Call us now at (855) 571-0182 for instant assistance
2. Use our online password reset form (requires account verification)

We'll verify your identity and help you regain access to your account within minutes.

Absolutely! Our specialists can help transfer your subscription to a new device. The process typically takes about 15 minutes and requires:

• Your account information
• The radio ID from your new device

For fastest service, please call our support line or submit a transfer request online.

Signal issues can occur for several reasons. Try these troubleshooting steps first:

1. Check if your antenna cable is securely connected
2. Perform a radio refresh (we can guide you through this)
3. Verify your subscription is active

If these steps don't resolve the issue, our technical team can diagnose and fix the problem remotely in most cases. Call now for immediate assistance or visit our support page for more troubleshooting guides.

Software updates are crucial for optimal performance. Our technicians can walk you through the update process step-by-step:

• Automatic updates: Most radios update automatically when connected to satellite signal
• Manual updates: Some models require manual initiation

For model-specific instructions, contact our support team or visit our software update center.

We take billing accuracy seriously. To resolve incorrect charges:

1. Have your account information and billing statement ready
2. Call our billing department (fastest resolution)
3. Or submit a billing dispute form

Most refunds are processed within 3-5 business days after verification.

Updating your payment information is quick and secure through our system:

All payment methods are encrypted and stored securely in our PCI-compliant system.

If your receiver fails, follow these steps:

1. Check all power connections
2. Attempt a factory reset (we can guide you)
3. Note any error messages displayed

Our equipment specialists can determine if your device needs replacement or repair. Call now for immediate diagnostic support or visit our equipment center for warranty information.

Our certified installation experts can guide you through vehicle-specific setup:

We support all major vehicle makes and models with specialized installation expertise.

We're the only independent satellite radio support service with these advantages:

• Faster response: Average answer time under 2 minutes
• Deeper expertise: Our team averages 10+ years experience
• Comprehensive support: From installation to billing to troubleshooting
• U.S.-based: All support staff located in our American call centers

Learn more about our service advantages or experience the difference yourself.

We're here to help with any satellite radio-related questions or issues: