Terms of Service
Please read these terms carefully before using our satellite radio support services
1. Acceptance of Terms
By accessing or using SatelliteRadioAssist services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use our Services.
We reserve the right to modify these Terms at any time. Your continued use of the Services after changes constitutes acceptance of the modified Terms.
2. Services Description
SatelliteRadioAssist provides technical support and account management services for satellite radio equipment and subscriptions. Our services include but are not limited to:
Technical Support
- Installation assistance
- Troubleshooting
- Signal optimization
- Equipment diagnostics
Account Services
- Subscription management
- Billing support
- Package changes
- Multi-radio coordination
Services are provided by phone, online chat, and email. Response times may vary based on service demand and issue complexity.
3. User Responsibilities
To receive our Services, you agree to:
- • Provide accurate and complete information about your satellite radio issue
- • Follow technician instructions during troubleshooting
- • Have all necessary equipment available during support sessions
- • Maintain appropriate internet/phone connectivity for remote support
- • Not use our Services for any unlawful purpose
You are responsible for any charges from your service provider related to accessing our support services.
4. Payments and Refunds
Our fee structure and refund policy:
Service Fees
- Per-incident or subscription plans available
- All fees are due before service delivery
- Prices subject to change with notice
Refund Policy
- Full refund if we cannot resolve your issue
- Partial refund for partially resolved issues
- No refund after successful resolution
To request a refund, contact us within 7 days of service completion. Refunds are processed within 10 business days.
5. Limitations of Liability
SatelliteRadioAssist's liability is limited as follows:
- → We are not liable for any indirect, incidental, or consequential damages
- → Total liability for any claim shall not exceed the amount paid for services
- → We do not guarantee uninterrupted or error-free service
- → We are not responsible for third-party service interruptions
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
6. Intellectual Property
All content and materials provided through our Services are protected by intellectual property laws:
Our Materials
All website content, documentation, and support materials are our exclusive property
License
We grant you a limited, non-exclusive license to use our Services for personal use
Restrictions
You may not reproduce, modify, or distribute our materials without permission
7. Termination
Either party may terminate service under these conditions:
By Us
- For violation of these Terms
- For fraudulent or abusive behavior
- With 30 days notice for service changes
By You
- Stop using our Services
- Cancel any recurring subscriptions
- No refunds for prepaid services
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.
Any disputes shall be resolved in the state or federal courts located in Cook County, Illinois.
9. Contact Information
For questions about these Terms, please contact us:
By Mail
SatelliteRadioAssist Legal Department
4545 Murphy Canyon Rd, San Diego, CA 92123, USA
Need Help Understanding Our Terms?
Our customer service team is available to explain any aspect of these Terms of Service.